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Help Centre

Parcel delivery help

Find answers to common questions about sending, receiving and arranging parcel delivery with Primeline Transport Group.

How does parcel delivery work?

Contact Primeline with your pickup and delivery locations, the item details and your preferred timing. Our team will confirm the arrangements available for your delivery.

What can we deliver?

Tell us about the item you need moved so we can help determine whether it is suitable for a parcel delivery booking. Please share its size, weight, packaging and any handling requirements.

When is delivery available?

Availability can vary based on your locations, vehicle requirements and booking time. Contact Primeline to confirm delivery options for your request.

How much does parcel delivery cost?

Delivery costs depend on the pickup and drop-off locations, item requirements and timing. Contact our team for assistance with a quote or booking.

Business and return deliveries

Primeline can help with business delivery requests and with arranging an item to be collected and delivered to you. Contact our team with the journey details to discuss the right option.

Items we cannot carry

Drivers may decline an item that is unsafe, not appropriately packaged, too large for the booked vehicle or unsuitable for road transport. Please explain what you are sending before booking so we can help you plan safely.