Help Centre
Lost something? We can help
Helpful steps for reporting and recovering a personal item left in a Primeline vehicle.
How to report a lost item
Please contact Primeline Transport Group as soon as possible on 1300 912 493 or email [email protected]. A team member will collect the details needed to help identify the vehicle and contact the driver where possible.
Before you call, prepare a clear description of the item, its defining features, where you think it was left in the vehicle, and any other details that may help identify it.
Details that help us search
Have your trip details ready, including the travel date and time, pickup and drop-off locations, booking reference if available, and the passenger name. These details help our team narrow down the journey.
For example, describe the item and any distinctive features, such as the type of phone, case colour, visible marks, or the seat or luggage area where it may have been left.
Collecting a found item
If an item is found, Primeline will discuss the available return options with you. Depending on the driver's availability and the item, a return journey may be arranged or another suitable collection option may be offered.
For safety and security reasons, some items may need to be handled differently. Our team will explain the next step based on the item and the available information.