How do I pay for my trip?
Please confirm available payment options with Primeline when you book or when your vehicle arrives. If you have a specific payment requirement, let our team know before your journey.
Help Centre
Paying for your trip
Helpful information about Primeline trip fares, payment questions and receipts.
Need a receipt?
Contact Primeline with your journey details, including the date, pickup location and passenger name. Our team will help with the information available for your booking.
What will my trip cost?
Trip costs can depend on pickup and destination locations, travel timing, vehicle requirements and your specific journey. Contact our team for assistance before booking.
Understanding your fare and charges
For help with a fare or booking payment question, contact our team with your name, trip date and pickup details so we can review the booking information available.
I have a question about my quoted price
If you received a quote and need clarification, please contact us before travel where possible. Include your pickup, destination and booking details so we can assist.
How do I ask about a refund?
Please contact Primeline directly to discuss a payment concern. Our team will review the booking information available and advise on the next step.
Questions about additional fees
Some journeys may require extra arrangements or have circumstances that affect the final fare. Ask our team about any expected charges when you make your booking.
I have a payment issue
If there is a problem with a trip payment, contact Primeline promptly with your booking details. We will help identify the right next step.