How do I book a ride?
Book online or contact our team by phone. To help us arrange your journey, share your pickup address, destination, preferred travel time, passenger numbers and any important travel requirements.
Help Centre
Primeline Help Centre
Riding with us
Helpful answers for planning a comfortable journey with Primeline Transport Group.
Riding with us articles
Choosing the right vehicle
When you book, let us know how many people are travelling, how much luggage you have and whether you have mobility or other travel needs. Our team can help arrange a vehicle suited to your journey.
Travelling with children
If children are travelling, tell us their ages and whether you will be bringing a child seat or booster. Giving us these details when you book helps us plan the journey with you.
Travelling as a group
For family, colleague or group travel, contact Primeline before your trip and tell us the number of passengers and luggage items. We can help you choose a vehicle with comfortable room for everyone.
Airport pickups and transfers
For airport travel, share your airport, flight arrival details, destination and preferred pickup time when booking. This gives our team the information needed to help organise your transfer.
Changing or cancelling a booking
If your plans change, contact Primeline as soon as possible and have your booking details ready. Our team will explain the available options for changing or cancelling your journey.
Need help with your trip?
Our team can help you plan a ride that suits your journey.